Web of System Performance

Brian Whitworth (Institute of Information and Mathematical Sciences, Massey University, Auckland, New Zealand) has some very interesting papers on evaluating 'Socio-Technical Systems' on a multi-criteria basis. Here are three (some written with others):
Expanding the Criteria for Evaluating Socio-Technical Software, IEEE Transactions on Systems, Man and Cybernetics, Part A, Volume 38, Issue 4, July p777 - 790
The Social Requirements of Technical Systems, Chapter 1 of Whitworth, B., and Moor, A.d. (eds.) Handbook of Research on Socio-Technical Design and Social Networking Systems. IGI, Hershey, PA, 2009
The Web of System Performance: A multi-goal model of information system performance, Communications of the ACM, May, Vol 49, No 5, p93-99.